Top 7 Pointers for Email Etiquette
By Carol D'Annunzio
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Email etiquette is important for communicating more effectively and efficiently with others. If you have ever received emails that were poorly written, took too long to get to the point or had unsolicited attachments so large they literally slowed down your computer, then you know what I mean. The less confusion and misunderstandings caused by email, the more productive your business will be, saving you time and money. Here are some things to keep in mind the next time you sit down to write an email:
- Use an appropriate subject line.
You need to have a subject line that is meaningful and on point if you want it to get opened. There are just too many emails vying for attention, so using a generic subject, like “Hi”, or worse, not using one at all, will be either ignored or relegated to the bottom of the inbox.
- Get to the point.
Emails are not the place for writing your autobiography or a novel. Be respectful of other people’s time by being as brief and as concise as possible.
- Treat email confidentially.
Always respect a person’s privacy. Ask permission prior to forwarding an attachment or email.
- Do not type in all capitals.
Writing in all capitols comes across as shouting. Not only is it annoying, but it is hard on the eyes and can be difficult to read.
- Be courteous.
Flaming (insulting) or degrading another person is wrong, period. If you are upset about something (or get flamed yourself), take some time to cool off before responding.
Check for grammar, punctuation and spelling errors. Especially check for subject-verb agreement and run-on sentences which are the most common errors.
- Get the name right.
If you are not sure of the spelling of the recipient’s name or how h/she prefers to be addressed, take the time to find out.
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Article Submitted On: May 06, 2008