Top 7 Attributes Needed to be a Top Client Services Specialist TodayBy Jennifer Selland
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It always has been a little ambiguous to figure out what exactly makes a top-notch Client Services Specialist. Well-Run Concepts has been conducting research to quantify what is needed in the position of Client Services Specialist today. We used a comprehensive, validated, step-by-step process called the Trimetrix system to determine what is needed for top performance. This article will summarize our findings to date and here is what we found.
- PLANNING AND ORGANIZATION: The ability to establish a process for activities that lead to the implementation of systems, procedures or outcomes.
Defines plans and organizes activities necessary to reach targeted goals
Organizes and utilizes resources in ways that maximize their effectiveness
Implements appropriate plans and adjusts them as necessary
Consistently demonstrates organization and detail orientation
- SELF MANAGEMENT: The ability to prioritize and compete tasks in order to deliver desired outcomes within allotted time frames.
Independently pursues business objectives in an organized and efficient manner
Prioritizes activities as necessary to meet job responsibilities
Maintains required level of activity toward achieving goals without direct supervision
Minimizes work flow disruptions and time wasters to complete high quality work with a specified time frame
- CUSTOMER FOCUS: A commitment to customer satisfaction.
Consistently places a high value on customers and all issues related to customers
Objectively listens to, understands and represents customer feedback
Anticipates customer needs and develops appropriate solutions
Meets all promises and commitments made to customers
- PERSONAL ACCOUNTABILITY: A measure of the capacity to be answerable for
Accepts personal responsibility for the consequences of personal actions
Avoids placing unnecessary blame on others
Maintains personal commitment to objectives regardless of the success or failure of personal decisions
Applies personal lessons learned from past failures to moving forward in achieving future success
- RESULTS ORIENTATION: The ability to identify actions necessary to complete tasks and obtain results.
Maintains focus on goals
Identifies and acts on removing potential obstacles to successful goal attainment
Implements thorough and effective plans and applies appropriate resources to produce desired results
Follows through on all commitments to achieve results
- GOAL ACHIEVEMENT: The overall ability to set, pursue and attain achievable goals, regardless of obstacles or circumstances.
Establishes goals that are relevant, realistic and attainable
Identifies and implements required plans and milestones to achieve specific business goals
Initiates activity toward goals without unnecessary delay
Stays on target to complete goals regardless of obstacles or adverse circumstances
- FLEXIBILITY: The ability to readily modify, respond to and integrate change with minimal personal resistance.
Adapts effectively to changing plans and priorities
Demonstrates the capacity to handle multiple tasks at one time
Deals comfortably with ambiguity
Adjusts preset plans as necessary with minimal resistance
"Helping Organizations Define and Develop Top Talent."
2022 Cliff Drive, PMB 254, Santa Barbara, CA 93109
Tel: (805) 566-2900 Toll Free: (877) 566-2900 Fax: (805) 566-2990
Website: http://www.well-run.com Email:
Article Submitted On: August 31, 2005
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