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Top 7 Attributes Needed to be a Top Administrative Assistant

By Jennifer Selland

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It always has been a little ambiguous to figure out what exactly makes a top-notch Administrative Assistant. Well-Run Concepts has been conducting research to quantify what is needed in the position of Administrative Assistant today. We use a comprehensive, validated, step-by-step process called the Trimetrix™ system to determine what is needed for top performance. This article will summarize our findings to date and here is what we found.

  1. RESULTS ORIENTATION: The ability to identify actions necessary to complete tasks and obtain results.

    - Maintains focus on goals

    - Identifies and acts on removing potential obstacles to successful goal attainment

    - Implements thorough and effective plans and applies appropriate resources to produce desired results.

  2. SELF MANAGEMENT; The ability to prioritize and complete tasks in order to deliver desired outcomes within allotted time frames.

    - Independently pursues business objectives in an organized and efficient manner

    - Prioritizes activities as necessary to meet job responsibilities

    - Maintains required level of activity toward achieving goals without direct supervision

    - Minimizes work flow disruptions and time wasters to complete high quality work within a spcified time frame.

  3. GOAL ACHIEVEMENT: The overall ability to set, pursue and attain achievable goals.

    - Establishes goals that are relevant, realistic and attainable
    - Identifies and implements required plans and milestones to achieve specific business goals

    - Initiates activity toward goals without unnecessary delay

    - Stays on target to complete goals regardless of obstacles or adverse circumstances.

  4. PERSONAL ACCOUNTABILITY: A measure of the capacity to be answerable for personal actions.

    - Accepts personal responsibility for the consequences of personal actions

    - Avoids placing unnecessary blame on others

    - Maintains personal commitment to objectives regardless of the success or failure of personal decisions

    - Applies personal lessons learned from past failures to moving forward in achieving future successes.

  5. FLEXIBILITY: The ability to readily modify, respond to and integrate change with minimal personal resistance.

    - Adapts effectively to changing plans and priorities

    - Demonstrates the capacity to handle multiple tasks at one time

    - Deals comfortably with ambiguity

    - Adjusts preset plans as necessary with minimal resistance.

  6. RESILIENCY: The ability to quickly recover from adversity.

    - Continues toward goals in the face of difficulty and adversity

    - Handles criticism and rejection from others with objectivity

    - Recovers quickly from personal setbacks

    - Moves past unforeseen obstacles without unnecessary delay.

  7. SELF STARTING: The ability to initiate and sustain momentum without external stimulation.

    - Initiates relevant activities toward achieving business goals

    - Independtly completes projects and produces desired results

    - Requires little or no supervision to stay focused on necessary activities

    - Readily identifies and pursues business opportunities without outside direction

Well-Run Concepts
"Helping Organizations Define and Develop Top Talent."
2022 Cliff Drive, PMB 254, Santa Barbara, CA 93109
Tel: (805) 566-2900 Toll Free: (877) 566-2900 Fax: (805) 566-2990
Website: Email:

Article Submitted On: February 18, 2005