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Top 7 Ways To Improve Your Business Telephone Skills

By Christopher M. Knight

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  1. Do NOT lie. When you say: "can you just wait a second", you are not telling the truth. Begin with honesty.

  2. ALWAYS Ask if the person will hold, and wait for a response before slamming them on hold.

  3. Do not let them hold for more than 60 seconds ever.

  4. Get yourself a book or video series from your local library. There are many great vidoes on the telephone doctor, and other programs which help you identify and improve your telephone skills.

  5. SIT UP. Does the person on the other end think you are a marshmellow or a leader? 55% of communication is physiology, and trust me, they can hear if your body is slumped or sitting upright.

  6. If you promise to call someone back, LIVE UP TO THE PROMISE.

  7. 35% of influence in communication is how you manipulate the tonality of your voice. Add a little passion behind your voice, and you will quickly be better than 97% of everyone else who is in a trance behind the phone.

This Piece Was Submitted By Entrepreneur, Author, Business Builder and Email/Web/Internet Strategist, Christopher M. Knight.

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Article Submitted On: April 28, 1998