- Try something NEW. If it did not work in the past, it makes no sense to keep trying it, and expecting different results.
- Expect a positive outcome, no matter what the history has been. Our expectations shape our non-verbal communications, which in turn determine the outcome.
- Ask questions instead of explaining it over and over and over again.
- Set them up for success: Ask them to do something quick & simple. Then praise them for doing what you asked them to do.
- Label them positively by telling people about an example of a positive (desired) response they gave.
- People do not like changes, unless they suggest it. Ask the difficult employee what (s)he can do to solve the problem.
- BE CLEAR: don't expect people to read your mind. Tell them what you expect from them. It works better if you tell them: "I want a 4-page report by Friday," instead of "why don't you jot something down."
Today's submission is from Marian Banker, MBA, President of Prime Strategies, and Coach to business owners who want to build a sleek,
strong, stable, flexible and attractive business.
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