Because our listening styles reflect our unspoken values and motivations, we often assume that others will have listening styles that are similar to our own. When others do not share our style, the chances of a miscommunication significantly increase. Even more important, we frequently misinterpret the real meaning of this miscommunication. Customers are lost and relationships are strained when we fail to listen to and understand other people. Effective communication skills are the mark of an achiever. Always have been. Always will be.
About the Author: Jo Condrill is the author of "Take Charge of Your Life: Dare to Pursue Your Dreams" and "101 Ways to Improve Your Communication Skills Instantly." She provides unique learning experiences in leadership, team building, personal development, and success strategies. Jo has worked in the corporate, government, and non-profit sectors. She has held leadership positions at the Pentagon and is a graduate of the U.S. Army War College. She was awarded the Army's highest civilian award, the Decoration for Exceptional Civilian Service. [http://www.publishandprosper.com/listening.htm]
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Article Submitted On: November 16, 2004
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